Last updated: September 18, 2025
1. Do you keep parts in stock?
At this time, most products are offered on a back-order basis. We source directly from Dansk / JP Group Europe once you place and confirm your order.
If an item happens to be available on hand locally, this will be indicated, but the majority of orders are imported. Over time, we aim to gradually build up on-hand inventory for faster fulfillment.
2. How long does delivery take?
Delivery depends on supplier stock and shipping method:
- Express / Air Freight Orders: usually 3–8 business days.
- Regular / Sea Freight Orders: usually 3–6 weeks.
Exact timelines are confirmed with you when we verify your order before placing it with Dansk.
3. Can I cancel my order?
- After checkout, we will personally contact you to confirm availability, shipping, duties, and final costs.
- Once you confirm and we place the order with Dansk, your order is final and cannot be cancelled.
- Please make sure part numbers and compatibility are correct before confirming. We are happy to help you check fitment.
4. What payment methods do you accept?
We currently accept PayPal only, including:
- PayPal balance
- Credit card
- Debit card
We do not accept PayMongo, GCash, Maya, or other local gateways.
5. Do you ship outside the Philippines?
No. We currently serve customers within the Philippines only.
6. What about duties, taxes, and customs fees?
Import duties, taxes, and customs fees in the Philippines are the customer’s responsibility.
These are confirmed to you before order placement, along with the shipping costs, so you know the full amount before we proceed.
7. What if my part arrives damaged or incorrect?
If you receive an item that is damaged in shipping or incorrect relative to your confirmed order:
- Notify us within 48 hours of delivery.
- Provide clear photos of the part, packaging, and shipping label.
Approved cases will be handled as follows:
- Replacement part ordered at no additional cost to you.
- Refund to your original payment method if replacement is not possible.
8. Can I return an item if I change my mind?
No. Because all parts are imported specifically for your order, we cannot accept returns for “change of mind,” incorrect ordering, or vehicle incompatibility. Only defective or incorrect parts (see above) are eligible for return or replacement.
9. How do I know which parts fit my Porsche?
Each product listing includes compatibility tags by model. If you are unsure, please contact us before ordering. We will assist you in verifying fitment against your car’s year, model, and chassis number.
10. How can I contact you?
You can reach us through:
- The live chat on our website
- Email: support@provostparts.ph
