Last updated: September 18, 2025
This Refund & Returns Policy applies to all orders placed through https://provostparts.ph and distributed by Provost Parts PH, a division of Werkstatt Provost Inc.
1. Order Process
Most products are sold on a back-order basis.
After checkout, we will personally contact you to confirm:
- Availability with Dansk/JP Group Europe
- Shipping method (air freight or sea freight)
- Estimated delivery time and costs
- Applicable customs duties and taxes
Only once you have confirmed these details do we place the order with our supplier.
2. Finality of Orders
- Once an order has been confirmed and placed with JP Group, it cannot be cancelled.
- Because parts are imported specifically for you, we do not accept returns for change of mind, incorrect ordering, or vehicle incompatibility.
- Please ensure all part numbers and compatibility are verified before confirming your order. We are available to help with fitment checks if needed.
3. Refunds & Replacements
Refunds or replacements will only be granted in the following cases:
- Damaged items: the part arrives with shipping damage or factory defects.
- Incorrect items: the part delivered does not match your confirmed order.
Conditions:
You must notify us within 48 hours of receipt with photos of the item, packaging, and shipping label.
Approved cases will be handled as follows:
- Replacement part ordered at no cost to you.
- Refund to your original payment method if a replacement is not possible.
4. Duties, Customs & Shipping Costs
- All orders are subject to import duties, taxes, and customs fees in the Philippines.
- These charges are confirmed to you before order placement and are always the customer’s responsibility.
- Shipping costs (air freight 3–8 business days, sea freight 3–6 weeks) are likewise confirmed before order placement.
5. Payments
- Currently, we only accept PayPal (PayPal balance, credit card, debit card).
- Orders are processed only after payment is received and confirmed.
6. Contact for Returns
For any issues with your order, please contact us immediately:
support@provostparts.ph
